March 25, 2020
4:28 p.m.

Community Resource Guide

As we face the many questions around how COVID-19 will affect our communities, we want to make sure you are equipped with resources and information that can support you and your families.  We encourage you to share this information with other family, friends, and neighbors.

Below are available resources and steps individuals can take to protect themselves while helping others.

We will share additional information and resources as it becomes available to increase opportunities of building and protecting our communities. We encourage you to visit our website, as well, for additional updates and resources.

Disclaimer: Some programs and offers may not be available due to limited resources.  Please call individual organizations to confirm offers.

Download the Community Resources Guide

COVID-19 Information

COVID-19 Response Fund

Mecklenburg County has established a website with information about COVID-19, or the novel coronavirus outbreak, to help educate the public. The website includes various resources and updates on the impact of COVID-19 on our community. The website uses google translate.

Mecklenburg County Fact Sheet
Learn how to protect yourself and your family.

9-1-1 for Emergencies Only
Please remember to only call 9-1-1 for emergencies. The City of Charlotte is encouraging residents to report all non-emergencies online or by calling 3-1-1. This includes COVID-19/Stay at Home Order violations such as illegal mass gatherings and price gouging. You can report an issue online here.


Business Resources

The City of Charlotte is continuing to work with our partners to develop assistance for small businesses impacted by COVID-19. Learn more about the local, state, and federal small business resources.

NC Department of Commerce - Unemployment Benefits
On this page, you will find answers and instructions for:
•    People seeking to apply for unemployment insurance benefits, due to the COVID-19 situation
•    For employers seeking guidance for how to navigate the new changes to the unemployment insurance system
•    Individuals who are separated from employment;
•    Individuals who have had their work hours reduced,
•    Individuals who are prevented from working due to a medical condition or under direct quarantine orders as a result of COVID-19.

United Way of Central Carolinas and Foundation for The Carolinas
COVID-19 Response Fund
The COVID-19 Response Fund will support a range of nonprofits, assisting the people most affected by the coronavirus pandemic. Importantly, this fund will help those who get sick and those who are economically impacted.

U.S. Small Business Administration
Small Business Loans
Working capital loans to help small businesses, small agricultural cooperatives, small businesses engaged in aquaculture, and most private, nonprofit organizations of all sizes meet their ordinary and necessary financial obligations that cannot be met as a direct result of the disaster. These loans are intended to assist through the disaster recovery period.

Common Wealth Charlotte
For general steps for managing your finances during COVID-19
Includes Mecklenburg County Services and Resources
Tips and information around mortgage/rent payments, utility bills, car payments and credit card payments.

Food and Groceries

Senior Food Access
Many local stores have started dedicating their first hour open to seniors and other at-risk group so they can shop without being exposed to everyone else.

List of stores and special hours.

Seniors can also reserve meal pickup at Christ Resurrection Church (4527 Freedom Drive). Visit or call 704-398-3244 for more information or to reserve a meal. The Senior Congregate Nutrition Program has closed its in-person sites and is delivering all its meals to food insecure customers. For delivery confirmation, call 704-432-1111.

CMS School Nutrition Services
•    Charlotte Mecklenburg Schools will provide grab and go meals while schools are closed. Lunch (and breakfast for the next day) will be served in participating school parking lots. Meals are free for anyone 18 years old and under. Children must be present to receive meals.
•    Meals will be distributed from 10:30 a.m. to 12:30 p.m. Monday through Friday, beginning Tuesday, March 17. See flyer for more information.  
•    The district will review the meal distribution plan weekly and communicate any updates or changes each week to media and the community.

Meals for Kids Free Restaurant Lunch Pick Up for Children

  • Cuzzo’s: 11 a.m. – 3 p.m. Tuesday – Friday for children 12 years old or younger. Child must be present.
  • Enderly Coffee: 11 a.m. –  2 p.m. Monday – Friday for any child on the free lunch program. Child does not need to be present.
  • Noble Smoke: 11 a.m. – 2 p.m. Monday – Friday for any child on the free lunch program. Child does not need to be present.
  • St Luke Missionary Baptist and Sacred Souls Community Church: Noon – 2 p.m.  Monday – Friday. Child must be present.
  • Food Within Walls at Movement Center: (2225 Freedom Dr.) Grab and go lunch and breakfast items, 11 a.m. – 1 p.m. Child(ren) not required to be present.

Loaves & Fishes
648 Griffith Road Suite B 28217
Loaves & Fishes can provide referrals to one of its food pantries in Mecklenburg County for a week’s worth of groceries.

The Harvest Center of Charlotte
5415 Airport Dr., Charlotte, N.C. 28208
980.500.9403 (cell)
704.335.8818 (fax)

Second Harvest
500 Spratt St. #B, Charlotte, N.C. 28206

Winter Mobile Market
Free groceries and produce. For more information, call 980.224.3972

To find a food pantry near you, visit the CLTure website.  

Crisis Assistance
500-A Spratt St., Charlotte, N.C., 28206

Charlotte Mecklenburg Housing Partnership, Inc.
4601 Charlotte Park Dr., Suite 350
Charlotte, N.C., 28217
704.342.0933 (office)
704.285.6027  (direct)
704.342.2745 (fax)

Urban Ministry Center
945 N College St, Charlotte, N.C. 28206

Habitat for Humanity
3815 Latrobe Drive, Charlotte, N.C. 28211
704.342.1797 (fax)

Humane Society of Charlotte
Anyone in need of dog or cat food can come to the shelter and complete a Pet Food Bank application.
2700 Toomey Avenue, Charlotte, N.C. 28203



AT&T will not disconnect any services due to the inability to pay for 60 days beginning on March 13, 2020. This includes wireless, home phone or broadband residential or small business customers.  All charges for domestic wireless plan coverage for data, voice, or text for residential and small business customers also are waived. 

Duke Energy & Piedmont Natural Gas
Since many customers may be facing unusual financial hardships as a result of COVID-19, power providers have suspended disconnections for nonpayment and waiving late payment fees effective March 21.
Piedmont: 800.752.7504
Duke Energy: 800.452.2777

Charlotte Water
Assistance program 704.336.7600

Spectrum will provide free internet for 60 days to households with K-12 and/or college students who don’t already have internet through the company.

Charlotte Area Transportation System (CATS)
Starting Wednesday, March 25, CATS will make modifications to transit service to accommodate the current demand. By operating modified service, CATS can continue providing the community access to essential daily needs, jobs and medical services.
All service will be FREE during this time. These changes are effective until further notice.

Activities and Opportunities

  • You Matter, Be Counted! Take this opportunity to complete your 2020 Census form by mail, phone or internet. Learn more here.
  • Add yourself to NextDoor's Neighbor Help Map as someone who can pitch in for neighbors who need help
  • Virtual Events - Attend an event, virtually. Charlotte on the Cheap has a virtual events calendar here.  
  • Remote Reading - share a story or a book with remote reading. Post a book you or your child doesn't have and wants to hear and use webtools like FaceTime, Google Hangouts, conference calling or a simple phone call to set up a remote reading schedule.
  • Kid Learning Resources- keep learning with The Kid Should See This, an collection of 4,300+ kid-friendly videos, curated for teachers and parents who want to share smarter, more meaningful media in the classroom and at home

Volunteering and Donations

CharMeck Responds

The CharMeck Responds Coalition is a unified response to the COVID-19 crisis for the purpose of coordinating volunteering and donation efforts. Led by the Charlotte-Mecklenburg Emergency Management Office, the coalition is made up of faith partners, nonprofits, businesses and other community organizations in the greater Charlotte area.