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Travel is different now, but Charlotte Douglas International Airport is committed to providing a safe and healthy airport so that passengers have confidence to fly again. Various safety measures have been implemented and procedures updated throughout the COVID-19 pandemic. A team from the City of Charlotte Aviation Department is working daily to assess safety measures and Airport needs and to adapt to an ever-changing travel experience that helps reduce the spread of the coronavirus.
Below you will find information you need to know before you come to the Airport. Plan ahead. Arrive early. Do your part by social distancing, always wearing a face covering, washing your hands and staying home if you are sick. When you get here, you can have confidence that the thousands of people who get you from curbside to planeside and on to your destination are here to help.
Enhanced Housekeeping
Airport housekeeping is 24/7 but has ramped up to monitor cleanliness throughout the terminal and special attention is given to those places that you touch often.
Frequently Asked Questions
Social Distancing
The CDC recommends keeping at least 6 feet or more from people. The more distance between you and other people reduces the risk of spreading coronavirus through coughing, sneezing or close contact.
Frequently Asked Questions
Rock Your Mask
Per a June 26 order by the N.C. governor, face coverings are required at CLT. Passengers who need a mask can pick one up at the TSA checkpoint podiums and at the visitor information counter in Baggage Claim on the lower level. All airlines also require a mask to board a flight.
Frequently Asked Questions
Temperature Checks
Some airlines require temperature checks before boarding a flight. Please check with your airline for details. Currently temperature checks are not being administered to passengers before entering the terminal.
Wash Your Hands
Wash your hands with soap and water for a least 20 seconds to eliminate germs and help reduce the spread of coronavirus. Don’t touch your face and try to limit the things you do touch.
Hand Sanitizing Stations
When soap and water are not readily available, the Airport has 60 hand sanitizing stations throughout the terminal. You can find locations on any terminal map or on cltairport.com.
Shuttle Bus Safety
Please wear your required face covering and social distance on the Airport shuttle buses whenever possible. Shuttle buses are cleaned after each shift.
Protective Shields
Many customer service counters - from stores to ticket counters to parking toll booths – are now equipped with protective shields for added passenger and employee safety.
Signage
Signage throughout the terminal serves as a helpful reminder for customers about the importance of social distancing, the requirement to wear a face covering and taking personal steps to help reduce the risk of spreading the coronavirus.
Checkpoint Shields
All TSA security checkpoint lines are equipped with plastic protective shields for added safety for passengers when social distancing is not possible is the Airport.
Parking
See which parking lots are open, explore the real-time parking map and check out parking tips and frequently asked questions on the parking page.
App
Download the all-in-one Airport app for real-time flight tracking, dining, shopping and amenity guide, indoor navigation and real-time parking map CLTairport.com/app